Privacy Policy

Last Updated: February 16, 2026

This privacy policy describes how Omirana ("we," "us," or "our") collects, uses, and protects your personal information. This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Ontario, Canada.

1. Information We Collect

We collect information that you provide directly to us when using our services or website:

• Personal identification information: Name, email address, phone number, and mailing address
• Vehicle information: Make, model, year, and license plate number (when necessary for service)
• Service history: Records of services provided, dates, and preferences
• Payment information: Billing details (processed securely through our payment processor)
• Communication records: Correspondence with us via email, phone, or our website
• Website usage data: IP address, browser type, pages visited, and time spent on our site

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery: To provide, maintain, and improve our car wash and detailing services
• Communication: To respond to inquiries, send service confirmations, and provide customer support
• Scheduling: To manage appointments and send reminders
• Payment processing: To process transactions and maintain billing records
• Service improvement: To understand how customers use our services and make improvements
• Marketing: To send promotional materials about our services (only with your consent)
• Legal compliance: To comply with applicable laws and regulations

3. Legal Basis for Processing

We process your personal information based on:

• Consent: You have given clear consent for us to process your personal information for specific purposes
• Contract: Processing is necessary to fulfill our contract with you for services
• Legal obligation: Processing is necessary to comply with Canadian law
• Legitimate interests: Processing is necessary for our legitimate business interests

4. Data Storage and Security

We take the security of your personal information seriously:

• Storage location: Your data is stored on secure servers located in Canada
• Security measures: We use industry-standard encryption, secure socket layer (SSL) technology, and access controls
• Access limitation: Only authorized personnel have access to personal information
• Retention period: We retain personal information for as long as necessary to provide services and comply with legal obligations, typically 7 years for business records
• Data destruction: When no longer needed, personal information is securely deleted or anonymized

5. Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers: Third-party vendors who assist in operating our business (payment processors, scheduling software, email services)
• Legal requirements: When required by law, court order, or government regulation
• Business transfers: In the event of a merger, acquisition, or sale of assets

All third-party service providers are contractually obligated to maintain the confidentiality and security of your information.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies:

• Essential cookies: Necessary for website functionality
• Analytics cookies: Help us understand how visitors use our website
• Preference cookies: Remember your settings and preferences

You can control cookie preferences through your browser settings. For detailed information, see our Cookie Policy.

7. Your Rights Under PIPEDA

Under Canadian privacy law, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Withdrawal of consent: Withdraw consent for processing at any time
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Data portability: Request a copy of your information in a commonly used format
• Complaint: File a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, contact us at [email protected] or call +1 780-663-5116.

8. Marketing Communications

We may send you promotional emails about our services, special offers, or helpful content. You can opt out at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly to request removal from our mailing list
• Updating your preferences through your account settings (if applicable)

Even if you opt out of marketing communications, we will still send service-related messages (appointment confirmations, service updates).

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification if you have an account with us
• Displaying a prominent notice on our website

Your continued use of our services after changes indicates acceptance of the updated policy.

12. International Data Transfers

We primarily store and process data within Canada. If data is transferred outside Canada, we ensure appropriate safeguards are in place to protect your information in accordance with Canadian privacy laws.

13. Data Breach Notification

In the event of a data breach that poses a real risk of significant harm, we will notify affected individuals and the Office of the Privacy Commissioner of Canada as required by law.

14. Contact Information

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

Omirana
81 St Nicholas St
Toronto, ON M4Y 1W8
Canada

Email: [email protected]
Phone: +1 780-663-5116

15. Privacy Commissioner Contact

If you are not satisfied with our response to a privacy concern, you may contact:

Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3

Toll-free: 1-800-282-1376
Website: www.priv.gc.ca